//Case Study: Commercial Development
The challenge
We were asked by the Director of Public Sector Review for a London borough to develop a new department within the council. We were also tasked with creating a business toolkit for rollout across the borough, designed to align to the principles of regeneration and income generation.The objectives
- to lead the operational set-up of a new, innovative department that would bring commercial benefits to the organisation and the borough
- to investigate solutions to transform how the department contributes, works and delivers services to the community
- to seek new opportunities for commercial contracts and bring them into the council
- to identify and work with a number of local businesses who could contribute to the business toolkit
- to review service effectiveness and system assurance across legacy systems: operational systems, contract processing and management, resource allocation, financial processing and administration, operational governance and oversight
- to work collaboratively to identify current performance, resources and processes – allowing us to pin-point problems and opportunities for change and solutions
- to put in place a programme for ongoing business and council engagement
Successes
We developed a toolkit specific to the borough’s needs, policies and social commitments. Additionally, we used strong engagement practices to enable communication with hard-to-reach groups. The outcomes were aligned to council policy, and we continued to identify and work collaboratively on ongoing opportunities for improvement.